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MAYBANKSustainabilityREPORT2013
OURPEOPLE
EmployeeEngagement
platforms
The importance of collaboration to achieve success in the
next phase of the transformation journey is part of our
strategic action plan moving forward. We have in place
avenues for effective collaboration that is targeted and
impactful. A key enabler is the variety of Group-wide
channels that is supplemented by local communications
to cater to the diverse needs of our people. Without these
channels, our diverse and multiregional workforce will
operate in silos.
The channels enable us to effectively reach out to them in a timely manner. There are communication channels and
resources available to guide staff, including the FAQ posted in the portal, Ask Senior Management (ASM) Forum and Help
Desk hotlines. To enable staff to have a better view of the Group restructuring in October 2013, the Group Restructure
Steering Committee (GRSC) was set up to ensure consistency and comprehensiveness in the implementation of the new
structure within and across the Group. The GRSC engages and collaborates with all sectors and parties in the Group and
adopts a systematic approach to provide governance, support, solutioning and guidance to fully operationalise the new
structure. It addresses all staff feedback sourced from the multiple forums via the ASM Forum, dedicated hotline and in
Malaysia the walk-in Help Centre.
During the year, we launched the MyPortal2u in Malaysia, a refreshed communication portal that offers greater flexibility
and empowerment to share information conveniently to the 27,000 staff in Malaysia. Maybank Philippines also launched
its staff portal to facilitate knowledge and learning. Regional news is a mandatory key feature in all our communication
channels including our Group Newsletter, Berita Kumpulan Maybank (BKM). BII launched IMPACT Blog, a two-way
communication channel for generating ideas amongst staff and leaders. The blog supplements the various internal
dialogue and motivational sessions to align staff to our mission and vision.
“Collaboration is the skill of
today and the future. For
many people, this might be
new. We need to remind
ourselves and team members
that collaboration is important
in any matrix organisation. It
is important for us to travel in
the same direction.”
Nora Abd Manaf
Group Chief Human Capital Officer
300
supervisors
experience
working as
Customer
Service
Assistants
When staff are engaged, the results will be self-evident. This is reflected in our results as well as non-financial
indicators. One example is where our staff rally to expeditiously deliver outcomes. In the successful merger
between Maybank Investment Bank and Kim Eng, it is the staff who showed remarkable collaboration and
commitment in the Post-Merger Integration Programme launched in 2011. Staff were quick to adapt and meet
deliverables within a short span of time amidst challenges. As a result, we were able to:
• Transition from country-siloed operations towards a regional organisation.
• Offer a full suite of regional investment banking products and trading platforms.
• Establish a regional house team of skilled product specialists to enrich our retail equities product catalogue.
• Strengthen our research capabilities.
G4-LA9, G4-LA11
Winners of My T.I.G.E.R. Journey Video Photo Competition with Group EXCO
