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MAYBANKSustainabilityREPORT2013
Managingourenvironmentalimpacts
ENVIRONMENTALDIVERSITY
strictmonitoring
We monitor compliance of statutory and regulatory requirements related to the environment, including:
• Environmental Quality Act 1974 and its subsidiary regulations
• Occupational Safety and Health Act 1994
• Efficient Management of Electrical Energy Regulations 2008
• Local Government Act 1976 on waste dumping policy
During FY2012/2013, we did not face any penalties for violations of environment-related laws and regulations. We are cognisant that it is time to go beyond monitoring and
compliance when we manage our direct impacts. Our operations will only grow and we cannot afford a reactive attitude. Through Group Property Department, we are taking
a stepwise approach to understand better the magnitude of our impacts and aim to provide more comprehensive reporting in this area. For example, we are also studying
better ways to reduce business travel, particularly by using more interactive tools to work together through technology. In 2014, we are looking forward to the new ‘greener’
data centres that are expected to reduce our power usage effectiveness from 2 to 1.5.
movingtowardsa
paperless environment
Paper use may seem to be a very small
housekeeping issue but when we started tracking
paper use, we were surprised at how big our
consumption was and how little we needed to do
to move towards a paperless environment. In 2011,
we consumed 42 million sheets of paper at a cost of
RM3.5 million. We estimate that this amounted to
5,020 trees.
We have managed to increase our savings in
consumption and cost in 2012 and 2013. We have
achieved this through less printing and moving
some of our internal processes to mobile platforms.
The biggest change has been brought by our
Regional Branch Solution (RBS). Customers through
RBS are able to experience paperless transactions
and throughout 2013, the Group was able to
save approximately RM7 million due to paperless
transactions and reduction in hardcopy statement
initiatives.
E-procurement
Our procurement initiative seeks to reduce gaps
and improve our Procurement Maturity Index
by monitoring our changes using a Procurement
Diagnostic Tool. The electronic procurement
solution is providing us better visibility and tighter
controls over corporate expenses while helping
us reduce operational costs. In the past, we had
fragmented procurement systems with hardcopy
versions of contracts that were difficult to maintain and
manage. None of these provided central management,
visibility, automation or standardisation across the
Group. In addition, disparate contract templates
and policies led to issues in compliance and process
efficiencies. Today, we transact in excess of 4,300
electronic purchase orders per month with full control
over all purchasing processes from suppliers. The entire
procurement transaction lifecycle is entirely paperless.
Paperless Loan Processing
This lean transformation initiative sought to optimise
cost efficiency and to do more with less via business
process re-engineering and the centralisation of
loan processing. We started the initiative to cover
loan processing with regard to the Amanah Saham
Bumiputera (ASB) unit trust fund managed by
Permodalan Nasional Berhad (PNB).
Benefit to branch
: Estimated 4.5 million pieces of paper
saving per annum — equivalent to RM69,000 and time
saved on photocopying of documents.
Benefit to PNB
: Eliminated voluminous paper
storage arising from earlier requirement to keep
copies of loan documents and eliminated activities
relating to vetting of bank documents which were
time consuming.
Benefit to industry
: Based on our proposal, PNB
has removed the requirement for all financial
institutions to submit a certified true copy of the
ASB loan documents.
This initiative has resulted in a more efficient ASB
loan processing system within Maybank which has
spilled over to other financial institutions in the
industry.
e-Banking for Customers
We have also moved towards paperless banking
for our customers. Apart from internet banking via
Maybank2U, credit card customers have the option
to receive statements online. In fact, we encourage
most customers to use our electronic bill payment
services and switch to online statements.
OurCommitment
2011
2012
2013
Progress
Our move towards a paperless environment
is both internal for employees and external
to our customers who are sometimes given
choices to go paperless and sometimes,
don’t have a choice at all.
(pilot launched in 2012 — monitoring of
savings began in 2013)
n/a
n/a
RM10 million
paperless transactions
through RBS (savings)
As RBS expands, our savings on paper will be
extended. We need to include more products
that have little or no paper footprint. Overall
there is a move towards reduction in hardcopy
statements.
