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MAYBANKSustainabilityREPORT2013
OURPRODUCTSANDSERVICES
accesstofinance
SupportforSmallBusinesses
Inclusive finance is essential to growth, prosperity and eradicating poverty. When done right, inclusive finance spurs economic growth, creates jobs and provides more
efficient resource allocations. As our operations expand in ASEAN, we are aware that the issue of access to savings and credit is unreachable for many individuals and
SMEs. Maybank has had a long history of supporting the SME community. Over the years, we have grown our SME portfolio to over RM40 billion and expect our market
share to continue growing. We are always looking for new ways to support our SME customers.
In 2012, we rolled out a Retail SME business model which has brought much positive impact, including enabling our customers to enjoy fast and hassle-free banking with
Maybank. Through the retail SME product, we are helping businesses to start and grow, by providing fairness and transparency on pricings as well as transparency when
making lending decisions.
Through the Retail SME transformation programme which was initiated in the last two years, we have realigned
our delivery channels to include all our branches, the introduction of a new evaluation scorecard process and
more innovative products. We have also simplified the application and approval process. The SME Clean Loan,
which offers eligible customers fast cash of up to RM500,000 as working capital, has been instrumental in
enabling our loans growth for this segment to record a robust 23% last year. We are committed to supporting
businesses in their efforts to generate even greater economic growth in our key markets.
increasingcapabilitiesofsmes
Our support for SMEs will not stop at providing loans. We are involved in a series of seminars and workshops throughout the year as part of our commitment to
grow SMEs. This is part of our mission to humanise financial services as we want to be responsive not only to their financial requirements, but also in building their
capacity and capabilities. BII has embraced this holistic approach in a big way. Based on World Bank data, in 2010 only half of Indonesia’s population had access
to formal financial institutions and 40 million of the population have not been exposed to any financial services. Inclusive financial services should be conducted
by opening access to the public and businesses in particular SMEs, in order to promote growth and reduce poverty. BII’s involvement in this area is particularly
significant to the SME community.
BII’s involvement in this area is particularly significant to the SME community. BII is working with 68 rural banks and cooperatives throughout remote areas of
Indonesia through channelling and joint financing systems to reach out and provide financial services to people in remote areas where access to conventional
banking is not yet available. In this partnership, BII retains authority for approval, distribution and co-financing loans in order for this segment to be managed
effectively. For example, BII opened access to finance for farmers through such a partnership.
There are numerous financial literacy programmes in place. The BII Solusi Usaha Terpadu (BII Satu) help small traders to understand the importance of bookkeeping
and the importance of setting aside earnings. BII also provides education and awareness on the benefits of cash management.
Another project is the Wallet Community, which is targeted at a group of electronic voucher merchants in Cikupa Tangerang, Banten. The Wallet Community is
implemented through the provision of ledgers for financial accounting and recording business transactions which includes operation income, and setting up of
business plans. Merchants are also encouraged to save Rp20,000 daily in their Wallet Saving account. The funds raised from this effort can be used by merchants to
increase sales or even add outlets. In addition, BII provides advice on cash and/or funds management benefits to the merchants.
In addition, BII also launched a street vendors mentoring program where employees assist vendors to increase production capacity, perform simple bookkeeping
and hygiene factors. In 2013, BII held a bazaar which was joined by the street vendors who received assistance from employees.
Increasing SME capability is a key focus moving forward. Through Maybank Foundation, we are evaluating entrepreneurship development programmes. By
supporting entrepeneurs (in particular disabled entrepeneurs), SME growth can be enhanced.
SME LOANS (23.1%growth)
2012
4.9 billion
2013
6.0 billion
Target: Our support for small business creates jobs and
helps economic growth.
