20
Engagingourstakeholders
MATERIAL ASPECT
BOUNDARY INSIDE MAYBANK
BOUNDARY OUTSIDE MAYBANK
Community and Citizenship, p34
Engaging with local communities is a vital element
of our work. Talking to locals and other stakeholders
helps our businesses to define what a positive or
negative impact on the local community means. It also
helps us more fully understand the broader potential
of the environmental and social impacts of our work.
Relevant for the Group as a whole particularly
Maybank Foundation. Employees are impacted through
the community programme they undertake via Cahaya
Kasih.
Impact to the community at large especially in terms
of programme timelines — short-, medium- and long-
term programmes.
Managing Our Environmental Impacts, p59
Measuring and managing our impacts are still
challenges as our operations constantly expand. We
are working to improve our targets in this area.
Incidence of non-compliance will have impact
on the Group. As we aim to move towards better
environmental practices, our Group-wide policies
will need to be reflective and employees need to
understand the impact.
As our GHG emissions are factored into national
emission carbon rates, the national GHG inventory will
be impacted. Improvement in our targets will also have
a positive effect on the environment as a whole.
Employee Engagement —Platforms, p69
As an organisation with 47,000 employees across the
world, we are focused on building an engaged regional
workforce.
High impact in Maybank as engaged employees
contribute towards a high-performance culture.
Customer experience is positively enhanced when
employees perform well.
Diversity and Inclusion, p75
We believe that improved diversity, flexibility and
inclusiveness are vital to improving the quality and
productivity of our workforce.
High impact in Maybank as engaged employees
contribute towards an inclusive workplace.
Job market applicants will find Maybank an attractive
employer.
Focus on Customers, p85
Our ongoing commitment to deepening customer
relationships, responding to customers’ needs and
improving service is fundamental to our business.
Relevant for Maybank as a whole in terms of financial
performance and reputation.
Apart from customers, suppliers who need to support
our services are impacted.
Access to Finance, p87
Providing access to finance, and helping local
communities to bank and save responsibly.
Relevant for Maybank as a whole in terms of financial
performance and reputation.
Reaches out to the underserved in key markets,
provides outreach to smaller businesses and the
unbanked.
Our Digital Footprint, p95
Technology is evolving rapidly, changing the way
customers and businesses interact and do business.
Technology paves the way for next generation access
to finance.
Relevant for Maybank as a whole in terms of financial
performance and reputation.
Customers are impacted as we provide access to
online banking for their financial needs.
Product Stewardship, p97
We are committed to providing a broad range of
banking services to the real economy over the long
term and showcase our product stewardship.
Relevant for Maybank as a whole in terms of financial
performance and reputation.
Customers benefit from our innovative product
stewardship. Regulators are also positively impacted
as we lead the market in Islamic finance.
we see sustainabilitydifferently
MATERIAL ASPECTS AND BOUNDARIES
G4-18, G4-19, G4-20, G4-21, G4-27
