18
ENGAGINGOURSTAKEHOLDERS
We aim to create tangible links with stakeholders. The evolving nature of business and corresponding stakeholder needs align directly with communication of those
issues and are highly relevant to the Group. Our reporting perspective has therefore transitioned from an operation-oriented approach to a stakeholder-focused one.
Such a focus is one of the reasons why we have mapped the possible impact that we have on different stakeholder groups before decisions are made.
We talk to stakeholders in many ways and at many levels, from the queries that reach us via our website to face-to-face meetings with investors, governments and
regulators, customers, employees, community groups and others. To further confirm stakeholder priorities, a structured assessment was conducted on both internal
and external stakeholders. We commission a global stakeholder survey through The Nielsen Company annually. Part of the findings are reflected in our materiality
analysis. Our materiality analysis was also informed by constructive engagement with our internal stakeholders. Whilst focus on certain issues such as access to finance
and customer satisfaction have increased over the years, most of the topics that stakeholders view as significant have remained consistent. These issues inform the
framework of this year’s SR and have formed the basis of how we mapped our most material aspects of sustainability.
Moving forward, we hope to have increased structured dialogue with our stakeholders. While the interests of our different stakeholder groups do not always coincide
with each other or with the business objectives of the company, dealing with such dilemmas is an everyday part of doing business.
we see sustainabilitydifferently
• Business direction
• AGMs and EGMs
• Regular shareholder updates
• Investor roadshows and conference
• Investor updates
Investors
• Impact and investment
• Regular meetings with
community groups
• Surveys
• Discussions with government
authorities
Communities
• Career progression and
ongoing communication
• Annual employee surveys
• Multichannel communication lines
• Discussions with trade unions
Employees
• Accesibility and procurement system
• Maybank centralised procurement system
• Vendor helpdesk
Suppliers
• Compliance
and industry
stewardship
• Two-way
communications
Government/
Regulatory
Authorities
• Industry stewardship
• Conferences, meetings,
dialogue, industry workshops
and networking events
Our Industry
Peers
• Product transparency and disclosure
• Regular customer surveys
• Customer call centres and support lines
Customers
• Ongoing communication
• Press release
• Media survey
Media
G4-24, G4-25, G4-26
FOCUS AREAS
