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MAYBANKSustainabilityREPORT2013
productstewardship
ProcurementSustainability
Our revised procurement process also provides more effective management. Suppliers are able to gain better visibility of budget utilisation as well as contract status while
ensuring a high level of compliance with budget policies. They are now able to access a wider pool of vendors at competitive rates as well as forecast budgets and compare
trends more effectively to offer a more qualified view to management. Key highlights include:
• More effective management: Business leaders are able to gain better visibility of budget utilisation as well as contract status whilst ensuring a high level of compliance
with budget policies. They are now able to access a wider pool of vendors at competitive rates as well as forecast budgets and compare trends more effectively to offer a
more qualified view to management.
• Reduction in contract rates: By implementing a centralised procurement system, Maybank has encouraged its vendors to be competitive
• Standardisation of invoices: Maybank now has an extensive catalogue with standardisation pricing available to all businesses of the bank
• Standardisation of templates: With standardised tender templates, multiple technical and financial bids from different players have been easier to compare whilst
ensuring compliance with corporate policies
• Accountability for procurement: Enforcing the Goods Receivable Notes process has led to on-time payment of vendor invoices, which has resulted in better satisfaction
levels amongst the vendor community
• Inclusion of qualified vendors: Under the new procurement system e-portal, vendor registration is mandatory and this is allowing us to conduct credibility checks and to
qualify vendors
• Centralised contract repository: By implementing a centralised contract management tool, the contract retrieval process has become more timely and affective.
Our ethical supply chain management includes maintaining and practising integrity in all aspects of our operations. We are committed to ensuring that fraud does not
impact our customers, suppliers, business partners or employees. We assure that no person is victimised or harassed unfairly for raising such concerns and that any such
victimisation, harassment or unfair treatment will be treated as a serious misconduct resulting in disciplinary action. Our Integrity Hotline has been extended for external
whistle-blowers. As such, complaints or concerns raised to the Hotline are to remain anonymous and can be communicated via secure forms of communication.
MovingForwardand2014Priorities
• To drive continuous improvement in efficiency and effectiveness through business process improvements.
• We are working to strengthen regional presence in our key markets — to be the preferred Islamic bank in ASEAN that will bridge world economies to our region.
• A bigger regional digital presence.
OURPRODUCTSANDSERVICES
G4-12
Transparent and responsible work processes are seen as vital to ensuring fair business practices for the benefit of all stakeholders
