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MAYBANKSustainabilityREPORT2013
MAYBANK SUSTAINABILITY REPORT 2013
DMA AND INDICATORS
EXTERNAL ASSURANCE
MATERIAL ASPECT— FOCUS ON CUSTOMERS
Generic DMA: why the Aspect is material and the
impacts that make this Aspect material
Our Approach
p84
Yes, p110
G4-PR3
: Type of products and service information
required by the organisation’s procedures for product
and service information and labelling, and percentage
of significant product and service categories subject to
such information requirement
Focus on Customers
p85
Yes, p110
G4-PR5
: Results of Surveys Measuring Customer
Satisfaction
Focus on Customers
p85
Yes, p110
MATERIAL ASPECT—ACCESS TO FINANCE
Generic DMA: why the Aspect is material and the
impacts that make this Aspect material
Our Approach
p84
Yes, p110
G4-PR1
: Percentage of significant product and service
categories for which health and safety impacts are
assessed for improvement
Access to Finance
p89
Yes, p110
MATERIAL ASPECT—OUR DIGITAL FOOTPRINT
Generic DMA: why the Aspect is material and the
impacts that make this Aspect material
Our Approach
p84
Yes, p110
G4-PR4
: Total number of substantiated complaints
regarding breaches of customer privacy and losses of
customer data
Our Digital Footprint
p95
Yes, p110
MATERIAL ASPECT—PRODUCT STEWARDSHIP
Generic DMA: why the Aspect is material and the
impacts that make this Aspect material
Our Approach
p84
Yes, p110
G4-EC7
: Development and impact of infrastructure
investments and services supported
Product Stewardship
p98
Yes, p110
G4-EC8
: Significant indirect impacts, including the
extent of impacts
p98
Yes, p110
SpecificStandardDisclosures—CORE
